Status Disclosure for Regulated Clients

The Financial Conduct Authority

The Financial Conduct Authority is the independent watchdog that regulates financial services. Use the following information to decide if our services are right for you.

Who are we

Alastair James Walker t/a Crystal Lease are Credit Brokers and not lenders offering you credit available through a limited a number of lenders to assist you with your purchase. Our aim is to provide you with the most suitable and competitive finance products available at that point in time. We do not charge fees for our Finance related services, however we may receive a commission from the finance provider. We are entitled at your request to disclose this information to you.

Whose products do we offer

We only offer products from a limited number of lenders for Personal Contract Hire. If you would like a list of our lenders please advise.

Which service will we provide you with

You will not receive advice or a recommendation from us for vehicle finance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. We have attached the advantages and disadvantages of the product type available to you. We may receive a remuneration from a lender we introduce you to.

What will you have to pay us for our services?

For regulated customers (private individuals, sole traders and partnerships with less than 4 partners), the following fees will be payable to Crystal Lease: NIL

Who regulates us

Alastair James Walker t/a Crystal Lease, 3rd Floor, 1 Shaw Street, Worcester. WR5 2SA is authorised and regulated by the Financial Conduct Authority. Our Financial Conduct Authority Licence Number is 729540. Our permitted business is credit broking and we act as an intermediary to a panel of lenders. We are a broker member of the (BVRLA) British Vehicle Rental and Leasing Association, our membership number is 2025. We are registered with the Information Commissioners Office for the purposes of Data Protection, our registration number is Z8019080. You can check this on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the Financial Conduct Authority on 0800 111 6768.

What to do if you have a complaint

If you wish to register a complaint, please contact us:

Write to: Alastair Walker
Crystal Lease
3rd Floor Offices
1 Shaw Street
Worcester
WR1 3QQ

Telephone: 01905 731662

Email: alastair@crystallease.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service or the BVRLA. A copy of our complaints procedure is available upon request or on our website, www.crystallease.co.uk

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